Refund policy

Return & Refund Policy

Thank you for shopping with us! To ensure a fair and transparent shopping experience, please review our policy regarding return and refund below.

1. General Policy Overview

  • No Return Policy: We generally do not accept returns unless the product received is wrong or defective.
  • Exchange-Only Basis: Exchanges are only processed for wrong or defective items.
  • Mandatory Opening Video: To claim an exchange or report an issue, a 360-degree parcel opening video is mandatory. This video must be uncut and show the package from all angles before it is opened.
  • Minor Fixes: Please note that requests for exchanges due to a stone or bead coming loose will not be accepted. Due to movement in transit, these can occasionally come loose but can be easily put back in place.

2. Reporting an Issue

  • Timeline: You must notify us of any issues (defective, damaged, or wrong item) within 24 hours of receiving the parcel.
  • How to Contact Us: Please reach out to us via the Whatsapp Icon provided on the website or mail us as support@rvkindianjewellery.in
  • Transit Damage: While we are not liable for damages incurred during transit, we want to help. Please inspect your order immediately upon reception and contact us so we can evaluate the issue and make it right.

3. Eligibility for Return/Exchange

To be eligible for a return/exchange after our team has confirmed the issue:

  • The product must be unused, unworn, unwashed, and undamaged.
  • All labels and tags must be completely intact.
  • The item must be in its original packaging.
  • The request for exchange must be officially raised within 48 hours of delivery.

4. The Return & Exchange Process

Once our team confirms your return, please follow these steps:

  • Shipping: We will provide you with specific instructions for the return.
  • Courier Charges: The courier charges for sending the product back to us must be borne by the customer.
  • Proof of Shipping: To be eligible for a refund of the shipping costs, the customer must send us a clear photo of the courier charges bill or postal receipt. This receipt must clearly display the amount paid, as well as the sender and receiver details.
  • Quality Check: After receiving the returned product, we will perform a thorough quality check at our end (typically within 4–5 days).
  • Resolution & Adjustments: Once the return is accepted and the quality check is passed:
    • We will ship the fresh/correct product to you.
    • The courier charges previously borne by the customer will be adjusted in your subsequent orders or provided as a refund as per your request.
  • Refund Timeline: If a refund is requested for the shipping adjustment or an unavailable item, it will be processed within 4–5 working days to reflect in your account.
  • Partial Refunds: In the case of multiple orders, if any specific item is found to be unavailable, a partial refund will be issued for that specific item.

Important Note: We will not entertain any requests or claims if contacted after 24 hours from the time of delivery.